People all over America are trying to pinch their pennies by finding great deals. One great way to save money and find quality items is to visit the CostLess Outlet Store located on Columbia Avenue in Lexington.
“CostLess Outlet Store is Lexington’s destination for discounted food, clothing, housewares, furniture, and more,” said David Heffron, co-owner of CostLess. He and Sandra Walton work together to make sure customers are receiving the very best. “We stock name brands at unbeatable low prices. Our merchandise consists of overstock, out-of-season, floor models, damaged boxes, open boxes, and customer returns, which means we have perfectly good products at very low prices.” Their mission is to provide the best discount shopping in the area while upholding exceptional standards and high-quality customer service.
After relaunching in August 2015, the company has significantly grown. What started as a small 5,000-square-foot store with two employees has expanded into an 18,000-square-foot store with over 20 staff members as of today. A few tweaks have been made, but the owners strive to fulfill the original co-founder, Joe Grimaud’s, legacy by living and serving the Lexington community with the “Law of Certainty,” which states: “Diligent effort, consistently applied, in a specified direction, over a long period, will bring results certain”—Joe Grimaud.
CostLess has three core values, also referred to as the 3 C’s of CostLess: Culture, Communication, and Consistency.
Heffron shared, “At CostLess, culture is hemmed in through all we do. It’s the face of our place. It’s who we are. This means that no matter what time a customer walks through the doors of CostLess, they receive the same cultural experience. Sure, specifics may change, but the overall culture is the same, no matter who is working that particular day. The faces of leadership and staff change day to day, but culture never changes.”
Communication at CostLess focuses on both fairness and strength. People who assert themselves can stand up for themselves while remaining sensitive to others. These people are relaxed and easy going and this is the best style of communication for minimizing stress and maintaining long-standing relationships with both customers and coworkers.
Consistency focuses on dependability. Consistency is the anchor of CostLess, and as Joe Grimaud stated above, consistency applied over a long period gives dependable results. While items in the store vary and inventory fluctuates due to the nature of the store, customers value consistency in how the business is run and the customer service they will find. Shoppers know that stepping into CostLess will result in the thrill of bargain hunting while experiencing great customer service.
Heffron’s biggest inspirations are his two girls. They are constantly teaching him something and helping him to become a better version of himself. They motivate him to work harder, which fuels his desire to create a workplace where everyone is valued and has the opportunity to grow professionally and personally. Sandra’s inspiration comes from her girls. As an immigrant to the United States, they are her source of motivation to live the American dream. Sandra enjoys interacting with CostLess customers and helping to serve them during their time in the store.
Every month, an expert in communication and workplace relationships comes and trains the staff on various subjects relating to workplace scenarios, such as emotional intelligence in the workplace, self-regulation, and stress management. These trainings boost employee morale and help them feel comfortable in the workplace, giving them the tools to have an enjoyable time at work. The CostLess Guarantee states that they will beat any advertised price by 20%. Some criteria must be met, so talk to a team member for specifics. CostLess is a great resource for finding deals on items while supporting a locally owned business.
CostLess Outlet
523 Columbia Ave
Lexington, SC 29072
803-996-0594