Trent Jackson, the founder and owner of Palmetto Air Conditioning, has served the Midlands with professional heating, air conditioning, and electrical services since he established the company in 2001. He takes pride in delivering honest work and is committed to providing the highest quality services in Lexington.
Palmetto Air Conditioning stands behind its products and aims to make the entire process, from start to finish and beyond, easy for its customers. To ensure excellence, Jackson ensures that his staff is well-trained. Each technician at Palmetto Air Conditioning undergoes over fifty hours of training annually to improve their skills and advance their careers. The company is dedicated to providing an exceptional experience for every customer.
Motivated by his grandfather’s encouragement, Jackson pursued a trade education that would enable him to secure a stable job and provide for his family. He credits his grandparents for teaching him the value of faith, family, and hard work. Their steadfast support has shaped him into the man and business owner he is today. He said the most rewarding aspect of his job is building strong relationships with his customers.
Jackson shared a funny story about the business, “Over the past twenty-four years, we have acquired several HVAC companies. Each of these companies had an office staff member named Tammy. As a result, when customers call to request a service call, they often feel as though they are still speaking with the same Tammy.”
Jackson focuses on maintaining positive morale among staff members by conducting weekly meetings, recognizing achievements with awards, and organizing team challenges. He also takes the time to acknowledge each staff member’s birthday. These small yet impactful actions contribute to a healthy environment, making staff members feel like an integral part of the team.
After twenty years in Lexington, Jackson and his wife, Carla, now live in Sawyerdale with their three children: Jack, Chloe, and Thomas, and their dog, Luke. Carla is a teacher and is the head of Jefferson Davis Academy, and the family attends Ebenezer Church in southern Lexington County. In their free time they love saltwater fishing.
Jackson said, “We want to be your trusted HVAC provider. If you are unsatisfied with our services, our refund policy is our ‘Palmetto Promise’. We do it right, or we fix it. If we can’t make you happy, we will refund your money.”
Palmetto Air Conditioning
1729 Two Notch Road
Lexington, SC
803-358-9673